By using this site, the user declares to have read, understood and accepted the Terms and Conditions described below, without the need for any subsequent act or consent. The terms and conditions may be changed at any time by decision of MITT.PT, considering that the changes take effect from the date of their placement on the website.
The access and subsequent use of the website by the user will be considered as an unmistakable sign that he has read, accepted and understood the terms and conditions presented.
General conditions of Sale
1. Ownership of the MITT online store (www.mitt.pt)
Litoral Coelho - Abate e Comercialização de Coelho, SA. with registered office at Av. 7 de Outubro, nº 3, 3060-627 Cochadas - Tocha), Portugal, with a share capital of € 450,000, NIPC nº PT 506 844 293, registered at the Commercial Registry Office of Cantanhede under the same number, is the legitimate owner of the official website of the MITT brand - Food Innovation and whose domain can be found at http://www.mitt.pt
The present General Conditions are presented in order to define the sales modalities between MITT.PT and its customers defined below. You become a customer under these general conditions, any individual or moral person you order on the website www.mitt.pt, whether you are a private customer or not.
1.2. Application field
These General Sales Conditions govern the sale of products on the website www.mitt.pt on the day the order is validated. They are applied, whether the order was placed via Internet, email, phone or mail.
1.3. Customer Acceptance
The fact for the customer to validate his order request automatically causes the express acceptance of these General Sales Conditions. These Conditions apply to the exclusion of all other conditions, unless an agreement is signed by both parties. The purchase by email, telephone, fax or postal mail also implies acceptance of the gifts. They can be read directly on our website. They can also be sent by email or mail at the customer's request.
1.4. Modification of the General Conditions of Sale
MITT.PT reserves the right to change the conditions of use or other regulations published on our website without prior notice. Therefore, you should regularly consult the conditions of use since the continued use of the website presupposes the unreserved acceptance of the changes made to them and the submission to the latest version. The version of this regulation does not have a precise date, orders are thus managed by the General Conditions in use and therefore in force on the date of order.
1.5. Product Characteristics
According to technical sheets, available on the website.
1.6.1. The selling prices indicated on the website are in Euros, with taxes and fees included in the selling prices to the public.
1.6.2. All prices indicated are correct except for data insertion error. If an order is placed on an item whose price is incorrect we reserve the right to cancel the order and refund the amount paid to the customer immediately.
2. Value Added Tax (VAT)
All prices include VAT at the rate of 6%.
3.1. Order preparation
When the customer places his order through the website, he must fill in the presented form. Before validating the order, you must reread the form to confirm the data. MITT.PT is not responsible for errors in sending e-mails, nor for errors in sending orders due to poorly filled forms.
3.2. Order confirmation
The order confirmation is sent to the customer by automatic e-mail, provided that the e-mail address indicated does not present any error.
3.3. Order Cancellation
Online sales are governed by the Distance Selling Regulation. However, as we sell perishable products, regulations regarding the return of unwanted products do not apply directly to us. For more information, please consult Decree-Law no. 82/2008, of 20 May (art. 3, point 2, item “a”).
3.4. Our refund policy:
Once we sell perishable products, we ask that you - the customer - inspect the product after opening the box. Refunds are made against products that were damaged in transit or for missing goods and not for reasons of taste or a change in preference. If you are dissatisfied with any of the items in your order or any part of the delivery service, please contact us at 231 440 380 - or send us your message using the contact form available on our website. If you placed your order by phone, please indicate that you saw the product (s) in our online store. If you are given a wrong item, please notify us as soon as possible. If you want to replace the wrong item with the item you ordered, we will deliver the correct product to you as soon as possible. It is obvious that we will not charge you for an incorrect item. At Litoral Coelho SA we operate under an open and honest policy. We will always try to do our best to accommodate and act on any problems or suggestions.
3.5. Order cancellation
Any customer can cancel his order at any time, unless it has been invoiced.
3.6. Product availability
Our product offers and prices are valid as long as they are visible on the MITT.PT website. More information can be indicated by email - email@example.com
4.1. Form of payment
The customer will be able to pay by bank transfer and Paypal.
4.2. Property reservation
MITT.PT owns the products until their full payment by the customer.
The purchase order made online by the customer does not serve as an invoice. Whatever the type of order, the customer will receive the invoice with the goods at the time of delivery.
6.1. Order preparation deadlines
Internet orders are handled on a first-come, first-served basis. The time taken to process an order varies depending on the availability of each product, not exceeding 24H.
6.2. Transit times for goods
The transit times for the goods are indicated by the carrier (24H to 48H). These can be transmitted to the customer as an indication, on business days, and also depend on the accuracy of the address provided by the customer on the date of the order as well as its availability for receiving the order. The carrier's failure to comply with these deadlines must under no circumstances compromise MITT.PT's liability. These deadlines are indicated to the customer when shipping the goods.
The products to be shipped are packaged and packaged in an ATM (modified atmosphere) so that they arrive at the place of delivery in perfect condition, always taking into account customer satisfaction.
If the customer placed his order on the website, an automatic order confirmation email will be sent. If the email indicated by the customer is wrong, the order will be processed after confirmation of your payment.
8.1. Delivery place
A entrega da encomenda é feita pela transportadora em viatura refrigerada, no dia útil seguinte ou até 48H após receber o email de confirmação de expedição da encomenda. As encomendas recebidas entre 5ª e 6ª feira, apenas são produzidas e expedidas na 2ª feira seguinte. No caso de a encomenda ser efetuada no dia anterior a um feriado, apenas será produzida e expedida no dia útil seguinte ao feriado.
8.2. Orders are delivered to the delivery address indicated by the customer on the order form.
8.3. Deliveries are made at street level.
8.4. Your phone number is sent in the documentation so that the courier can contact you in case of doubt at the delivery address (or if you do not answer the door).
9. Absence on the day of delivery
9.1. Na morada de entrega deverá estar sempre alguém presente entre as 9h e as 18h nas 24h ou até 48h após receber o email de confirmação de expedição da encomenda;
9.1.2.Caso não esteja ninguém no local de destino para receber a encomenda, ainda no mesmo dia, telefonicamente, agilizar de alguma forma a entrega com o estafeta. No caso de não ser possível agendar nova entrega por impossibilidade de rota por parte da transportadora, a MITT não se responsabiliza pela eventual perda de qualidade do produto, uma vez excedido o prazo de entrega de 48 horas após expedição.
10. Delivery times
10.1. O tempo estimado de entrega é variável entre 24H e 48H úteis, dependendo da zona do país onde está localizado o local de destino. Para mais informações deverá entrar em contacto com os nossos serviços.
10.1.2. Loss of orders
In this case, MITT.PT is obliged to respect the deadlines imposed by the carrier regarding the declaration of loss and the refund of the shipment. Thus, the customer must also wait for these deadlines:
10.1.3. Por conseguinte, dispõe de um prazo máximo de 72H a contar da recepção do e-mail de confirmação do envio da encomenda para o declarar perdido, junto da MITT.PT
After this period, no claim will be accepted.
10.1.4. On the other hand, if the customer declared the loss of the order within the established deadline, MITT.PT will have to open the complaint process. In this case, it is possible for MITT.PT to ask the client for documents necessary to open the complaint process. The latter must provide the requested data as quickly as possible.
10.1.5. Finally, the definitive answers regarding inquiries are given by the carrier within a period ranging from 24H to 1 week
11. Order receipt
We recommend that all orders delivered must be subject to verification and control, and that the customer makes any notes on the condition of the product on the carrier's delivery note in case of partial or total deterioration and refuses to receive it. Without the proper notes from the customer, the order cannot be the subject of a subsequent dispute with MITT.PT. The verification of the status of the product is considered to have been carried out once the shipping guide is signed. If the product is damaged, we appreciate that you photograph it and send us the photograph to the email firstname.lastname@example.org within a maximum period of 24 hours in order to activate the transport insurance.
12. Strikes or force majeure events
In the event of a carrier strike or other exceptional event that delays or prevents delivery of the order, MITT.PT will inform the customer of the delivery status.
13. Any packaging received at our premises without identification of the sender or sent for collection, will not be accepted.
14. Information on the website
Although MITT.PT works with the website with the utmost care, the information (texts, images, videos) may contain errors or be incomplete. MITT.PT cannot be held responsible for any damage caused by viruses or for any inaccuracy or imperfection of the information.
15. Shipping costs by withdrawal
In the event of a customer's withdrawal or error, the shipping and return shipping costs will be the responsibility of the customer.
16. Consumer Goods Guarantee
Os produtos adquiridos na loja online MITT.PT têm validade de 12 dias após expedição, desde que garantidas condições de refrigeração de 3ºC. A garantia dos produtos vendidos pela MITT.PT é estipulada única e exclusivamente pelo fabricante Litoral Coelho, S.A.
17. Customer Support: Help, Suggestions and Complaints
Em qualquer momento, o cliente poderá contactar o serviço de apoio ao cliente, através do endereço de email email@example.com, ou através do telefone 231440380 das 10h às 12h30 e das 14h às 18h todos os dias úteis da semana.
MITT is registered on the Online Complaints Book Platform so any customer can access it by clicking here or accessing the page https://www.livroreclamacoes.pt/inicio.
18 - Privacy and Protection of Personal Data
In compliance with Law No. 67/98 of 26 October, on the Protection of Personal Data, we inform that the treatment of personal data collected on the MITT.PT website is the responsibility of Litoral Coelho, SA, NIF 506844293, with registered office social at Av.07 de Outubro, nº 3, 3060-624 Torch.
19. The data collected on this website are for the processing of orders and communication with Customers, the processing of requests for information and any complaints, statistical analysis, as well as the possible use for communications to customers. MITT.PT guarantees the confidentiality of all data provided by its customers. All customers have the right to access, rectify, cancel and oppose their data. If you wish, at any time, to stop being part of the MITT.PT database, you can exercise this right by communicating to us through the email address firstname.lastname@example.org. For more information you can consult the page https://www.mitt.pt / Privacy and Protection of Personal Data.
20.1. If you do not wish to receive cookies, you can configure your computer to notify you whenever you receive a cookie or to disable all cookies through your browser (Internet Explorer, Chrome, Firefox or other). Consult your browser's Help menu to find out the correct way to change or update cookies. If you disable cookies, you may not be able to access some of the website's functions / content.
22 - Law and Forum
These general conditions are governed by Portuguese law. All disputes arising from the interpretation or execution of this agreement will be handled by the Cantanhede County Court, with express waiver of any other.